Fitchakra

Data Deletion Instructions

Last updated: July 10, 2026

You have the right to request deletion of the personal data Fitchakra holds about you. This page explains how to make that request and what happens afterwards. It applies to all data we process, including your account, membership, attendance, and billing records, as well as data associated with communications sent to you via WhatsApp, SMS, or email.

How to Request Deletion of Your Data

  1. Send an email to support@fitchakra.com with the subject line "Data Deletion Request".
  2. In the email, include the full name, email address, and phone number registered with your Fitchakra account, so we can locate and verify your account. Please send the request from the email address on the account, or be prepared to complete an identity verification step.
  3. We will acknowledge your request within 7 days and complete the deletion within 30 days of verifying your identity.
  4. You will receive a confirmation email once your data has been deleted.

Alternatively, if you are a member of a gym that uses Fitchakra, you can ask the gym's front desk or administrator to submit the deletion request on your behalf.

What Gets Deleted

  • Your user account and login credentials;
  • Your member profile, including contact details, emergency contacts, and health notes;
  • Your attendance and check-in history;
  • Your QR code tokens and hashed biometric templates, and removal of your access from all connected access-control devices;
  • Your class bookings and appointment history;
  • Your stored payment methods and notification preferences;
  • Your phone number and message history associated with WhatsApp and SMS notifications sent by us.

What We May Retain

Certain records are exempt from deletion where retention is required by law or for legitimate business purposes:

  • Invoices, payment, and tax records, which we must retain under applicable financial and tax regulations;
  • Records needed to resolve an ongoing dispute or enforce our agreements;
  • Aggregated or anonymized data that can no longer be linked to you.

Any retained records are kept only as long as legally required and are no longer used for any other purpose.

WhatsApp Data

If you only want to stop receiving WhatsApp messages from us — without deleting your account — reply "STOP" to any of our WhatsApp messages or email us at support@fitchakra.com. Note that copies of your WhatsApp conversations may also be held by Meta (WhatsApp) under its own privacy policy; deleting data from Fitchakra does not delete data held independently by Meta on your own device or WhatsApp account.

Questions

For any questions about data deletion or our privacy practices, see our Privacy Policy or contact us at support@fitchakra.com.