Data Deletion Instructions

You can request deletion of personal data held through Fithensive and the Fitchakra member experience. This page explains how to make that request and what happens afterwards, including identity checks and retention exceptions. Your request can cover your account, membership, attendance, and billing records, as well as data associated with communications sent to you via WhatsApp, SMS, or email.

1. Send your request

Send an email to support@fitchakra.com with the subject line "Data Deletion Request".
In the email, include the full name, registered email address or phone number, and the gym name and location, so we can locate and verify your account. Please send the request from the email address on the account, or be prepared to complete an identity verification step.
Tell us whether you want to delete your account, specific gym records, or communication data. If you use more than one gym, identify which records your request covers.
Do not send your password, one-time codes, full card details, or identity documents in your initial email.

Alternatively, if you are a member of a gym that uses Fitchakra, you can ask the gym's front desk or administrator to submit the deletion request on your behalf.

2. Verification and next steps

We may ask for information needed to verify that you are the account holder or an authorized representative. For records managed by a gym, we may need to coordinate with that gym. Requests are handled within applicable legal time limits; the response will explain the outcome, any necessary extension, and any data that must be retained.

Deleting an account is separate from cancelling a membership, a recurring payment authorization, or a refund request. Contact your gym about those arrangements. Uninstalling the app does not itself delete your account.

3. Data covered by your request

Depending on your account and the scope of the verified request, eligible data may be deleted or anonymized. This can include:

Your user account and login credentials;
Your member profile, including contact details, emergency contacts, and health notes;
Your attendance and check-in history;
Your QR access credentials and platform enrollment records. Removal of biometric enrollment data from physical devices must also be coordinated with the gym managing those devices;
Your class bookings and appointment history;
Your stored payment methods and notification preferences;
Your phone number and message history associated with WhatsApp and SMS notifications sent by us.

4. Retention and exceptions

Certain records are exempt from deletion where retention is required by law or for legitimate business purposes:

Invoices, payment, and tax records, which we must retain under applicable financial and tax regulations;
Records needed to resolve an ongoing dispute or enforce our agreements;
Aggregated or anonymized data that can no longer be linked to you.

Retained records are limited to the purpose that justifies retention. Backup copies may remain until the applicable backup cycle expires. We will explain relevant retention limitations when responding to your request.

5. WhatsApp and other communications

If you only want to stop receiving WhatsApp messages from us — without deleting your account — contact your gym or email us at support@fitchakra.com. Include the phone number receiving the messages and the sender or gym name. Only use a "STOP" reply where the sender explicitly supports it. Note that copies of your WhatsApp conversations may also be held by Meta (WhatsApp) under its own privacy policy; deleting data from Fitchakra does not delete data held independently by Meta on your own device or WhatsApp account.

6. Questions and support

For any questions about data deletion or our privacy practices, see our Privacy Policy or contact us at support@fitchakra.com.